Required Delivery Information
The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn’t correct, you won’t receive the items, you will be responsible for the loss.
Shipping options and charges
Shipping your purchases on time is very important to us. To make sure you receive your purchases as soon as possible, items will be shipped using the most economical shipping method. We’re glad to offer international shipping to most places in the world.
Process time of your order
All items are dispatched within 1-2 business day of placing your order, subject to payment verification. Upon shipment, you will receive a shipment confirmation e-mail with the carrier and order tracking information.
Most items are in stock or available for shipment in 1-2 business days. Some special order parts may take longer. We work with all of our suppliers to replenish items as fast as possible!
Special Order parts that are not in Stock can take approximately 3-4 weeks to get in. Because it is a Special Order, your credit card will be charged at the time of the order. Please Note, Returns on special orders are not accepted.
Note: All orders are processed and delivered Monday through Friday, excluding holidays. We cannot be responsible for unanticipated delays, such as holidays or incorrect addresses. And we recommend that someone be available to accept the package.
Track your order
When the order has been dispatched, we’ll email you the tracking code and express website in 48-72 hours which you can check the items online. You can also track your order on the My Account page.
Please note that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.
Get your order
The shipping time varies based on where you are located and whether the product you ordered is in stock. Normally, you will get the items in 10 business days (pending availability) after placing your order.
If you don’t receive your order within 15 days, contact the carrier handling the delivery and or our customer service team; we will make every effort to serve with you.
You have 30 days from the date of purchase to return a product. We have listed the necessary steps to do so below.
• All products returns require a Return Merchandise Authorization (RMA) from Agronomic Pod Systems. You may obtain an RMA by calling Customer Service at 706.407.0505.
• Customer is responsible for return shipping cost.
• Products that are not eligible for return will be sent back to you at your cost or disposed of.
• Returns will not be accepted for the following or for other reasons.
• Any product not purchased from www.agronomicpods.com.
• Any product that has been installed or used.
• Any product that is returned without all of the original packaging and accessories, including the retail box and all other items originally included with the product.
• Any product that exhibits physical damage.
• Please Note: Any product returned to Agronomic Pod Systems must be new, unused, complete, marked with a valid RMA, and less than 30 days after original invoice date. Anything else will not be accepted.
• We reserve the right to refuse any return and charge a 30% processing charge for any return.
Please note that shipping and handling costs are not refundable.
Refuse a shipment
If you refuse to sign the order or if the package was automatically returned after several unsuccessfully delivery attempts your order will be cancelled and a refund will be made to the credit card used for your order. You will be charged a 30% processing/restocking fee based on the purchase price. Shipping charges will not be refunded. Non-returnable items in a refused order will not be accepted. These orders will be sent back to you unopened.
Cancel your order
If you wish to cancel the order to refund, please contact us immediately. Cancelled orders that haven’t been shipped will be refunded with a deduction of a 10% of the order(s) total price as cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).
Taxes & Customs Duties
We currently ship to over 200 countries across the globe and most countries allow free trade over the internet and will not charge any customs duty for small packages entering the country.
All items in our online store are sold on a Delivery Duty Unpaid basis, which means that, all relevant duties and taxes may be imposed by some countries. Customers are liable for any applicable custom duties or taxes that may be imposed on a delivery in the destination country.
Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reasons for return.
a) We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
b) If you wish to return or exchange the item(s) you’ve ordered form us, you must deliver it/them by an appropriate carrier and it is recommended that you insure your freight. We cannot be responsible for packages lost in transit. Once your return has been received and processed, you will be notified by email.
If you have further questions or concerns, please feel free to contact us. Our customer service team will be always with you.